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Shipping

SHIPPING DETAILS

  • We Use Canada Post and UPS to ship orders. All shipping fees are calculated using Canada Post's shipping calculator as Canada Post's charges are lowest in most instances. Canada Post is also the only service that can deliver to post office box addresses (Canada, USA & Worldwide). To reduce shipping fees paid by USA customers, some products are shipped from within the USA, which is indicated by the option "Ship to" in specific product listings. For most orders (those that are insured), a tracking number will be emailed to the customer upon shipping.
  • All packages shipped by all shipping options are fully insured, except for "lettermail" option for very small number of lightweight and/or low value items. 


SHIPPING TO THE U.S.A. 

Buy from Canada! We price our products based on a very favourable US$ exchange rate. Our prices are also very competitive due to our very low overheads. 

A good percentage of our customers are from the USA. We are therefore highly experienced in shipping to the USA and handling customs formalities. From the point of view of USA customers, receiving shipments from us is like receiving any parcel originating from the USA. 

If your order totals US$2,000 or less, NO TAXES NOR IMPORT DUTY ARE CHARGEABLE TO YOU - the duty rate is 0% for our products. 

We normally use Canada Post for our shipments - All paperwork is done by us and there is no hassle of customs clearance for our customers. There is also no need to pay for customs brokerage charges. 

In case the carrier commits an error and you are asked to pay duty or customs brokerage fees when your order arrives, let us have the supporting documents and we'll gladly reimburse you for these expenses. Note: This has never happened before, but our guarantee here is for your peace of mind.


SHIPPING WITHIN CANADA

Since we have already imported the goods from the U.S.A. or abroad, Canadian customers will neither be required to go through laborious and time-consuming customs clearance procedures nor pay for surprise customs duties and expensive brokerage fees charged by some courier companies. 


SHIPPING INTERNATIONALLY - OUTSIDE OF CANADA AND THE U.S.A.

Customers are advised to check with their countries' customs services regarding the need to pay tariffs or import duties. 

We have shipped to the following countries in the past without any reported problems:

Bangladesh, China, France, Greece, Germany, Italy, Japan, Mexico, Netherlands, United Kingdom.

Countries where there have been reported problems:None so far. 

If you have purchased from us and ran into problems with delivery, please let us know and we will work to avoid further complications.

Important:

All sales outside the USA and Canada will be declared as "Retail Sale" at the net winning price (shipping is not included in the declared value). Falsifying customs documents is a crime punishable by up to 1 year in jail and a $40,000 fine. Please do not ask us to declare as "gift" or "warranty". 

 

PRODUCTS DAMAGED/LOST IN TRANSIT/UNCLAIMED & RETURNED

In accordance with Canada Post's policy, all reports and claims must be submitted through us within 15 days of the scheduled delivery date of the shipment. Please contact us by email or by phone. 


SERVICE 

Most of our products require only minimal, self-help servicing. To obtain service technical support, please email or call us and we will provide technical support on-line or by phone. 

TAXES

No Canadian taxes are chargeable on orders shipped to the USA or internationally. Canadian Goods & Services Tax (GST) only apply to purchases and shipments within Canada. Customers in British Columbia are charged the Provincial Sales Tax (PST) as well.